Complaints handling procedure
KroeseWevers has a complaints handling scheme. This means that we will handle your complaint properly and, where possible, will work with you to find an appropriate solution. The complaints handling scheme is explained below.
If you are not satisfied with the work performed by (one of) our employees, you can submit a complaint to our office. You can also submit a complaint to our office if you wish to expose alleged irregularities. KroeseWevers has a Complaints Committee, comprising Frans van der Loo (email@example.com), Chairman, and Vincent Roelink, (firstname.lastname@example.org), Compliance Officer.
You can address your complaint in writing to the Chairman of this Complaints Committee. Please use the following address: KroeseWevers, PO Box 142, 7500 AC, Enschede, The Netherlands.
Please include the following information:
- your name and address;
- the name of the employee whose conduct forms the subject of your complaint;
- the date and your signature;
- a description of the conduct about which you are submitting the complaint;
- the reason why you are submitting the complaint.
If you have a proposal relating to how the complaint could be settled, you may also present this.
The Complaints Committee will then confirm receipt of your complaint within five working days. In this confirmation of receipt you will be informed about the rest of the procedure, including the deadline for handling the complaint and the possibility of having your grievances heard in person.
We will endeavour to deal with your complaint within eight weeks. The Complaints Committee's decision in respect of your complaint will comprise a statement in which your complaint will be declared justified or unjustified. Naturally, the Complaints Committee will set out its reasons for reaching this decision. If you do not agree with the decision and if the complaint relates to the conduct of an accountant as referred to in article 22, paragraph 1, of the Accountants (Disciplinary Law) Act [Wet tuchtrechtspraak accountants], you may submit a complaint to the disciplinary body for the accountancy profession [Accountantskamer]. Information about this will be provided by the Complaints Committee in its decision, if applicable.
You can also inform the Complaints Committee that your complaint has been resolved by the employee against whom it was made during the handling of your complaint. As soon as you have provided such information the complaint will lapse and the complaints handling process will stop.
If your complaint relates to the conduct of a registered accountant [registeraccountant] or an accounting consultant [Accountant-Administratieconsulent], in some cases you can also turn to the NBA Complaints Committee or the Accountantskamer in Zwolle. You can contact the professional organisations (www.nba.nl) for further information.
Download Whistleblower Policy.